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This store has earned the following certifications.
Our glazes, made by expert potters in the USA, are lead-free, non-toxic, and food safe (when properly fired and tested).
Our mid-fire glazes offer a similar color range to our low-fire counterparts but introduce unique effects and tonality when fired at cone 5 or 6 in a pottery kiln. Settling of glazes is natural and can be remedied by thorough mixing.
Ensure your ceramic glazes are fully mixed before application. We recommend mixing for at least 1-2 minutes to achieve a smooth application. Pottery glazes must be fired in a pottery kiln at the correct temperature; do not use a kitchen oven.
Ceramic glazes are classified into three temperature groups: low-fire, mid-fire, and high-fire. Over-firing or under-firing can result in damaged pieces or ugly outcomes. Your ceramic kiln must be temperature-calibrated to ensure it is firing at the target temperature or cone.
Glazes react differently based on several factors, including: - Firing Temperature: Even small changes in temperature can lead to varied outcomes. - Clay Body: The same glaze may appear different on a darker or lighter clay. - Firing Speed: The rate at which the kiln reaches the target temperature influences results. - Kiln Atmosphere: Oxygen levels during firing affect the glaze's appearance.
Glazes can be applied by dipping or brushing. Our glazes are ready to apply with a brush. For dipping, we recommend using a dispersing agent like Darvan.
All Penguin Pottery products come with a Lifetime Warranty. If you experience any issues, we will refund or replace your product without question. For more information, visit our warranty and support section.
Our clear glaze is zinc-free and works well over underglaze decorations and decals. For best results, fire to cone 6.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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