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This store has earned the following certifications.
Our expert potters in the USA create our lead-free, non-toxic, and food-safe glazes. These mid-fire glazes offer a similar color palette to our low-fire glazes but also introduce unique effects and tonalities when fired in a pottery kiln at cone 5 or cone 6. It is common for glaze contents to settle, but thorough mixing for at least 1-2 minutes is recommended to ensure a smooth application.
Pottery glazes must be fired at the appropriate temperature in a ceramic kiln, not in a kitchen oven. It is essential to calibrate your kiln to confirm it is reaching the target temperature or cone. Glazes are categorized based on firing temperature into low-fire, mid-fire, and high-fire groups. Over-firing can cause damage, while under-firing may result in undesirable outcomes that differ from the swatch image.
The appearance of glazes can vary depending on factors such as firing temperature, the type of clay body used, the kiln's firing speed, and the oxygen level in the atmosphere during firing. Testing before application is recommended to gauge the desired result accurately.
Glazes can be applied by either dipping the bisque-fired piece into the glaze or brushing it on. Our glazes are ready for brush application, but if you prefer dipping, you may use a dispersing agent like Darvan. All Penguin Pottery products are covered by our Lifetime Warranty. In the event of any issues, we offer a refund or replacement without any questions asked. For more information, please refer to the warranty and support section.
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We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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